Refund Policy

Last updated: 21 September 2026

1. Overview

We want you to be happy with your purchase. This policy explains when and how you can return items bought from ELVIO LTD / ELVIO.

2. Return window

You may request a return within 14 days of delivery, subject to the conditions below.

3. Eligibility

To be eligible, items must be unused, in their original condition and packaging, with any seals intact.

4. Hygiene & intimate products

For health and safety reasons, intimate wellness products, lingerie and personal-care items cannot be returned or exchanged once opened, used or with hygiene seals broken, unless they are faulty. This does not affect your statutory rights.

5. How to return

Email info@elvioltd.com with your order number to start a return. We will provide instructions. Return shipping costs are the customer's responsibility unless the item is faulty.

6. Refunds

Once we receive and inspect your return, we will notify you and, if approved, refund your original payment method within 10 business days. Original shipping charges are non-refundable.

7. Damaged or faulty items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.

8. Non-returnable items

Opened intimate/hygiene products, gift cards and final-sale items are non-returnable except where faulty.

9. Contact

Questions about returns? Email info@elvioltd.com.